Cancellation Policy

Name: Trails Await
Address: Cape Town, Western Cape, ZA
Telephone: +27 74 827 1564

Last updated: 10 November 2026 · Version 2026-11-v1

This policy applies to all guided hike bookings with Trails Await. You'll be asked to accept it before you pay.

Refunds: Full refunds require 48-hour notice (minus a 10% admin fee).
No-shows / Late Cancellations: No refunds for cancellations within 48 hours or missed hikes.
Weather: Free rescheduling or full refund if we cancel due to unsafe conditions.
Rescheduling: Subject to availability and a R200 fee if requested less than 48 hours before the hike.

Cancelling or rescheduling

To cancel or reschedule, contact us as early as possible on WhatsApp at +27 74 827 1564 or by email at info@trailsawaitsa.com, quoting your booking reference.

International expeditions have their own cancellation terms, set out on each expedition page.